HW&Co., a CPA and advisory firm, keeps clients at the heart of all it does
By Corinne Minard
HW&Co., a CPA and advisory firm with over 160 employees in five offices spread across Cleveland, Columbus and Mansfield, remains just as dedicated to its clients as it was when it was first founded in 1990.
“We realize everything we do impacts our client experience. From how we train and develop our staff to the technology we integrate into our processes, our clients must be at the heart of every decision we make as it allows us to be better advisers, which in turn allows them to be more successful,” says Brandon Miller, CPA, president and CEO.
The practice serves a wide variety of industries, offers a broad range of services and nurtures a proactive and innovative approach that brings a unique mix of business, entrepreneurial and technical skills to the organizations and individuals it serves.
HW&Co., which was named this year’s winner of Best Accounting firm – 25 employees or larger in Ohio Business’ Best in Ohio Business awards for the fifth year in a row, says its success is evidenced by the accomplishments and longevity of its clients, who benefit from a full range of personal attention to their businesses and organizations.
“We are our clients trusted business advisers. That trust is created over a long period of continually providing solutions to their business needs. This does not occur overnight or even one or two years. Our clients understand this, which is why they have been with the firm in some cases over 30 years,” says Miller.
According to the practice, it has become invaluable to clients in a number of ways. 1. By sticking to its objective. “Our objective is to understand the goals of our clients and to continually refine our role in assisting them to achieve success,” says Miller. “We listen closely to our clients’ needs and goals, making sure we understand their vision. This allows us to offer advice and services that grow with their business. By constantly improving and adapting, we stay a trusted partner, helping them overcome challenges and capitalize on growth opportunities.”
2. By leaning on experience. “Our clients benefit from the experience and knowledge of their own personal team of professionals. This assures they receive the expertise of a large, full-service firm while enjoying the personal attention they and their businesses deserve,” says Miller.
3. By specializing in multiple industries. “We have decades of specialized experience in a diverse mix of industries and services,” says Miller.
HW&Co. says it’s these traits, along with its dedication to listening to clients, that will help the company continue to be successful in the future.
“Our greatest strengths aren’t just our renowned technical and consulting experience, but also our ability to listen to our clients and truly understand their challenges and work with them to develop innovative solutions. We believe there is power behind this conversation which ultimately, changes everything,” says Miller.